1. Introduction

At Best Western Plus Revanta, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (https://bestwesternplusrevanta.com) or interact with us through other channels. Please read this policy carefully to understand our practices regarding your personal information.

2. Information We Collect

Personal Data

When you book a stay, contact us, or use our services, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing and payment details
• Passport or government-issued ID (for verification during check-ins)
• Booking and reservation details

Non-Personal Data

We may collect non-identifiable data through cookies and analytics tools, such as:

• IP address
• Browser type and version
• Geographic location
• Device details
• Pages viewed on our website and time spent on each page

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process reservations and payments
• To send booking confirmations and updates
• To respond to your inquiries or requests
• To improve our website and services through analytics
• For marketing purposes, such as sending promotional offers (with your consent)
• To comply with legal requirements and ensure the security of our guests and staff

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These cookies may be necessary for the website to function correctly or used for analytics and marketing. By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

5. Sharing Your Information

We may share your data under the following circumstances:

• With service providers, such as payment gateways, booking platforms, or IT support
• To comply with legal obligations, such as providing data to law enforcement agencies
• With affiliated companies or business partners for joint marketing initiatives
• In case of business transfers, mergers, or acquisitions

6. Security of Your Information

We implement strict measures to ensure the security of your data, including:

• Encryption of sensitive data during transmission
• Secure servers for data storage
• Regular audits to detect and prevent breaches

While we strive to protect your personal information, no method of transmission over the Internet is completely secure. We encourage you to safeguard your own information by using secure devices and networks.

7. Your Rights

As a user, you have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccuracies in your information.
• Deletion: Request the deletion of your personal information, subject to legal or contractual restrictions.
• Opt-Out: Withdraw consent for receiving promotional emails or marketing communications.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of each site you visit.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, and the “Last Updated” date will be revised accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Email: reservations@bwplusrevanta.com
• Phone: 01892-295101
• Address: Strawberry Hills, Satobri, Near Dal Lake, Mcleod Ganj, Upper Dharamshala